I want you to be happy with your purchase, but if for any reason you aren't, please contact Una Wild within 14 days of delivery and send your items back within 30 days of delivery. unawildjewellery@gmail.com

Una Wild does not offer exchanges.

You are responsible for the safe return of your item. This means that the return postage will be at your cost. If an item is not returned in its original condition the buyer is responsible for any loss in value.  The buyer is responsible if the item is lost during return transit. Therefore, Una Wild recommends using a trackable shipping service, such as Royal Mail Special Delivery. You must take care to package the item carefully to ensure that it is not damaged during transit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. To start a return, you can contact me at unawildjewellery@gmail.com and explain why you would like to return the item.
Please note that returns will need to be sent to the following address: 83 Parc an Creet, St Ives, TR26 2ES.

 If approved, you’ll be automatically refunded on your original payment method within 10 business days

You can always contact us for any return question at unawildjewellery@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you have received the wrong item. If items do arrive damaged or faulty please let me know within 5 working days and arrange to post them back to me via a signed for postal service. If you do not contact me within 5 days I will have no liability for items said to be damaged or faulty on delivery. I want you to be overjoyed with your Una Wild piece so don’t hesitate to get in touch so that I can determine if something has gone awry.